Privacy and Cookies Policy
Last Updated: 2025-06-01
1. INTRODUCTION AND SCOPE
This Privacy and Cookies Policy (“Policy”) governs access to and use of all parts of the ZIGChain website, platform, and any associated applications or services (“ZIGChain”, “we”, “our”, “Platform”), including blockchain-based services and interactions.
By using ZIGChain, you consent to the collection, processing, and transfer of your personal data in accordance with this Policy and our Terms of Use. This Policy applies to all visitors, users (“User(s)”, “you”, “your”) and others accessing our Platform.
This Policy also applies to interactions with public blockchain networks through the Platform. You acknowledge that certain data, such as wallet addresses and transaction history, may be publicly visible on such blockchains and may not be modified or deleted once recorded.
2. PURPOSE OF THIS POLICY
We understand the importance of your privacy. The purpose of this Policy is to explain how we collect, process, manage, and share your personal data when you interact with ZIGChain, including blockchain-based activities.
3. ACCEPTANCE
By accessing or using ZIGChain, you accept this Policy. If you do not agree, you may withdraw consent and discontinue use of our services at any time.
4. PERSONAL DATA WE COLLECT
We collect personal data to provide, develop, and enhance our services, ensure compliance, and improve security. This includes:
- Browser Information
- Log Information
- IP Address
- Login Information
- Browser type and version
- Time zone setting
- Platform
- Operating System
- Transaction history
- Pages accessed and links clicked
- Public Blockchain Data (wallet address, transaction hashes, token balances, timestamps, on-chain metadata)
- Device-specific Information
- Location
- System activity
- URLs
- Data collected via Cookies
Blockchain data recorded on public networks may be publicly visible and persist indefinitely.
5. PURPOSES FOR PROCESSING PERSONAL DATA
We use your personal data for purposes including:
- Communication with Users
- Legal and regulatory compliance
- Fraud prevention and credit risk detection
- Service delivery and troubleshooting
- Terms enforcement
- Customer support
- Quality control
- Network and information security
- Personalizing User experience
- Corporate transactions
- Marketing
- Transaction services
- Purposes where we request User consent
6. DATA TRANSFERS
We may share your data with trusted partners, service providers, or regulatory bodies as needed. Due to the public nature of blockchain, some data (wallet addresses, transactions) may be globally visible beyond our control.
We share data with:
- Cayman Islands regulatory bodies (as applicable)
- Cloud storage providers
- Payment processors
- Transaction monitoring services
- Network infrastructure and security partners
- Customer support partners
- Marketing and analytics providers
- Business affiliates/partners
- Financial institutions (for payment processing)
All third parties are required to respect data confidentiality and privacy rights.
7. DATA PROTECTION AND STORAGE
We implement physical, technical, and organizational safeguards to protect your personal data, including encryption, firewalls, and access controls.
Due to the immutable nature of blockchain, we cannot modify or delete data published on public networks. Users must understand this limitation before using our services.
8. DATA RETENTION
Personal data collected through our Platform (outside blockchain) is retained per applicable legal requirements and internal policies.
Blockchain data may persist indefinitely on public networks.
9. COOKIE POLICY
We use cookies to operate our Platform and enhance your experience. Cookies may include:
- Session Cookies
- Persistent Cookies
- First-party Cookies
- Third-party Cookies (advertisers, analytics)
- Google Analytics Cookies
- Facebook Pixel
- Essential Cookies (required for basic functions)
- Functionality Cookies (preferences)
- Performance Cookies (usage analytics)
- Marketing Cookies (targeted ads)
You may manage cookies via your browser or our Cookie Consent Manager. Essential Cookies are required for Platform operation.
10. PRIVACY AND BLOCKCHAIN DATA
Certain ZIGChain services involve public blockchain networks. Blockchain data is decentralized, immutable, and public. Once recorded, it cannot be altered or erased.
You acknowledge that:
- Wallet addresses and transactions are public.
- Blockchain data may not be compatible with privacy laws (GDPR, CCPA).
- We are not responsible for breaches arising from the public nature of blockchain.
By using our services, you accept these risks.
11. MODIFICATIONS TO THIS POLICY
We reserve the right to modify this Policy. Updated versions will be published on our Platform with an updated “Last Updated” date. Continued use of the Platform constitutes acceptance of changes.
12. CONTACT INFORMATION
For any questions, comments, or concerns regarding this Policy, please contact us at:
